Shipping and Returns
Provided the products are in stock, all orders placed before 3.00 pm will be dispatched the same day. Any orders placed after 3.00 pm will be dispatched on the next working day.
All UK parcels are sent Royal Mail Tracked 24 or Tracked 48 (depending on the order value) and Royal Mail International Tracked and Signed for all European and Rest of the World parcels. These provide confirmation of both postage and delivery for HardnutZ and also you, the customer.
Tracked 24 should be delivered on the next working day (including Saturdays) and Tracked 48 in 2 working days (including Saturdays). These are not guaranteed but are very reliable.
International Tracked and Signed should be delivered in 3-5 days (Europe) and 5-7 days (Rest of the World). These are guidelines only and cannot be guaranteed.
**If any special postage or delivery instructions are required, please call us on +44 (0) 1702 530090 or email us at info@HardnutZ.com**
UK - orders £50 and under - £2.99 - Royal Mail Tracked 48
UK - orders £50 and under - £3.99 - Royal Mail Tracked 24
UK - orders over £50 - Free - Royal Mail Tracked 24
Europe including Republic of Ireland - £15.99 - Royal Mail Tracked and Signed
Rest of the World inc. USA, Canada, Australia and NZ - £17.50 - Royal Mail Tracked and Signed
**For any other postage options, please call or email us for a quote**
If you experience a problem with a delivery or with goods damaged in transit, please email us at info@HardnutZ.com
Once an order has been placed, if any details including the delivery address need to be changed, we will endeavour to do so although this will be very much time dependent.
If nobody is in when the postman / courier calls, they should leave a card. You can then contact them to re-arrange delivery for another day or collect your parcel from your local depot.
N.B. We do not ship to PO Boxes or Freight Forwarders – we require an individual's physical private or business address to ensure delivery of your order.
Returns & Replacements
At HardnutZ we want you to be delighted every time you shop online with us. Occasionally though we know people may want to return items for a variety of reasons so set out below is our Returns & Replacement Policy. We offer a flexible returns policy and we're happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things, the items are damaged or defective on receipt or you simply don't like what you've ordered.
We accept returns only on items that have not been worn (apart from to try for fit) , that are in the original packaging (in its original condition) and are in 100% resalable condition.
If you have any questions or are unclear about any part of ours Returns Policy please don't hesitate to get in touch.
Tel: +44 1702 530090
Items purchased online may be returned for a full refund up to 30 days after purchase in the original method of payment, subject to the terms below:
• The returned product must be in resalable condition (in its box without any visible wear and tear)
• If the product is returned in an unsuitable condition we will post it back to you and not provide a refund
• A receipt of purchase and return form must be provided with your returned product (Your receipt is emailed to you after you have completed your order and a copy is in the box with your order)
• If you need to return an item, either call us on +44 1702 530090 or more simply email us at info@HardnutZ.com explaining why you would like exchange the item or would like a refund. We will reply to your email within 24 hours
• Provided we have agreed on a refund we will credit the card we have on file for you – this may take up to 10 working days to appear as cleared funds
• If the original payment was via Paypal we will credit the Paypal account that the order was placed on.
Cancelling an Item
Under UK's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 working days of delivery. This applies to all our products. To cancel a purchase contract, please follow the returns procedure above and put 'Cancel Sales Contract' as reason for return. Received orders may only be cancelled if the goods are returned unused, complete with their original packaging and in their original condition.
Please post your returns to:
Customers are responsible for return shipping. On no occasion will HardnutZ Ltd be responsible for lost or damaged packages during the returns process. We suggest that you get insurance and tracking information on your package(s) as you are responsible for your goods until we are in receipt of them.
In an effort to reduce waste we request that, whenever possible, you re-use the original packing materials when returning items. There is no refund for the original shipping costs paid on purchase, unless the product was defective or the result of an error on our part, when we will be happy to refund the postage costs incurred. Postage refunds will be authorised for returned items sent by Royal Mail 1st class post only.
European Postage Refunds – can only be authorized if you have sent the item using a 'standard international service' from your national postal organization for return.
Returns made from countries outside of the EU must be clearly labeled as 'Returned Goods – Failed Sale'. Failure to do this may result in charges to be paid before the item can be delivered, in these cases goods will not be accepted and will be returned to sender by the carrier.
We will not refund postage costs if you use a premium service
Exchanges may be made on HardnutZ purchases using the above returns procedures. All products must be in a resalable condition
A replacement item must be ordered online and the exchange item returned to our distribution address for a credit
The Shipping Returns procedure above must be adhered to
Exchanges can only be provided within 30 days of purchase and with the original receipt. After 30 days ,or without original receipt merchandise credit will be issued at current retail price after verification that the item(s) were purchased online from HardnutZ Ltd and that product has not been worn and has original packaging in a resalable condition
If the item is found not to be defective or sent in error by us, you will be responsible for the postage charges and the costs of any other services provided to you in connection with your purchase.
If items are returned for a straight exchange due to change of size/colour a further postage and package charge will be made.
You can always return items if they are defective but HardnutZ Ltd cannot guarantee the exchange or credit of a defective item.
If an item is felt to be defective, please return it with the returns form explaining what the defects are. We will replace the item only if we confirm that it is defective. If the item is not considered defective, we will send it back and provide an explanation.
Making a complaint
We welcome feedback to help us improve the service we offer. If you have any complaint regarding any aspect please contact us. We will respond to all complaints within 5 working days and will keep you informed as we deal with your complaint